Job Postings


From what we get, we can make a living; what we give, however, makes a life.” ~ Arthur Ashe


Family Support Program Leader

Title: Family Support Program Leader

Reports to: Executive Director

Status: 37.5 hours/week permanent employee 

Nature & Scope: The Family Support Program Leader is the key leadership role providing direction and foundational coaching to our “Moving the Fulcrum” model at Highbanks Society. The various modalities of practice within our new model include the provision of trauma-informed interventions, education as primary, and the principles of facilitating emotionally corrective experiences to increase the wellness indicators at play in the lives of women and children. The role of the Program Leader is to research, develop, facilitate, and measure outcomes of all aspects of the Highbanks PATH planning, (a self-directed asset-based planning process) which exists to guide the academic, personal, and social growth of the Mother-Led families of Highbanks. Please refer to our “Cultural Touch Points – How We Live our Values” document below. 

Key Responsibilities:

Program Management

  • Mange the overall Highbanks Programming Module, including elements such as Parent Education, MUM, Group Learning, Nutrition, Sleep, and Child Development, and Parenting
  • Review and adjust the Program to ensure relevancy and effectiveness of “Moving the Fulcrum” Modules
  • Research, create, and manage the Highbanks mandatory PATH module for program participants at Highbanks.
  • Research and implementation of best practices as it relates to Highbanks program modalities.
  • Stay abreast of and research best practices to support Highbanks’ families such as education, career, legal issues, budgeting, parenting, health and wellness, self-esteem, etc. ensuring that our program is solidly based in cutting edge research and the social sciences relating to brain health and trauma informed interventions.
  • Develop and implement programs to support planned daily activities as well as organized recreational and social activities with the support of the Family Support Educator.
  • Collaborate in the organization of annual social activities such as: Graduation, BBQ, Holiday, etc.
  • Administer the Christmas Hamper program with the Soroptimist organization.
  • Assist the Executive Director in developing protocol to measure outcomes of the program and track and report statistics.
  • Explore opportunities for children’s programming with openness to new models that enhance early childhood development.
  • Explore opportunities for parenting programming with openness to new models that enhance parenting development.
  • Create and manage an outcome measurement database utilizing best practices and research.

Community Management 

  • Collaborate to create a welcoming and inclusive community with Highbanks at Bowview and the broader Highbanks Community (off-site, alumni, mentors, staff, volunteers).
  • Collaborate in the creation and distribution of the Highbanks Newsletter.
  • Collaborate in the management of the Social Media program for resident communication.
  • Participate in Highbanks activities and events, including fundraising events.
  • Manage Social Media program for resident communication.
  • Act as a spokesperson on behalf of Highbanks when asked by Executive Director.
  • Facilitate tours and welcome guests as necessary.

Advocacy and Collaboration 

  • Collaborate with schools, programs, and community organizations to consolidate resources and enhance programs.
  • Research new and current literature and legislation concerning youth.
  • Communicate with key stakeholders and potential partners on the changing needs and conditions of parenting youth.
  • Represent Highbanks on committees such as Youth Sector, Align and Canopy.


  • Experience with Trauma-informed modalities of practices.
  • Post-secondary degree in field such as social sciences, social work, sociology, psychology, non-profit management, or education.
  • Experience developing and facilitating development programs or workshops.
  • Prior knowledge of social service field and agencies in Calgary is an asset.
  • Strong interpersonal communications skills and ability to communicative effectively with a diverse population.
  • Skilled oral and written communication.
  • Knowledge of Microsoft and Apple software, database management experience, skill with using social media as a communication tool.
  • Excellent problem-solving skills, able to think quickly and adeptly to address problems and learn from them so they do not reoccur.
  • Ability to deliver a clear and detailed program plan.
  • Ability to multi-task and remain on focus despite interruptions.
  • Ability to interact meaningfully with young mothers and children at risk.
  • Ability to keep pace within a dynamic and evolving organization.
  • Adaptability, enthusiasm, and knowledge of social justice issues at play in vulnerable populations.

Cultural Imperatives at Highbanks Society

  • Rule of Presence
  • Working in Service of Families
  • Whatever it Takes (Comfortable with ambiguity, and shifting priorities)
  • Teaching Through Relationships
  • Agency and Accountability, Rights and Obligations
  • Intentional Joy
  • Opportunities for Reciprocity
  • Dignity of Risk
  • Goodness of Fit
  • Story Imperative
  • Advocacy for Social Justice

To Apply

Please send your resume and cover letter to info@highbankssociety.ca with Family Support Program Leader, along with your name in the subject line.  We thank you for your application, only those chosen for further interviews will be contacted.

A little more on what we’re all about…

Organizational Culture Touch-points at Highbanks- How we live our values

Rule of Presence

  • When our client/residents are present in our communal spaces, our focus remains firmly on them. We know that authentically being in the day-to-day moments with our clients greatly improves dignity and self-determination.

Working in Service of Families

  • It is a privilege and sacred calling to work in the promotion of health and wellness of the families we serve. We are held to, and embrace a higher standard for ourselves and each other.

Whatever it Takes

  • We are nimble, and generous. We try our best not to make fear-based decisions. Our duties are fluid and changeable as circumstances ebb and flow.

Teaching Through Relationships

  • We provide a loving, supportive and accepting environment where residents can feel safe and comfortable to work through the natural consequences of their actions.

Agency and Accountability, Rights and Obligations

  • We promote the rights of the individual, and our obligation to each other in equal measure.

Radical Hospitality

  • Above all, we are welcoming. The kettle is on, the coffee is hot, and there is always room at our table. Nurturing exists in the act of feeding. Everyone is important. Everyone belongs.

Intentional Joy

  • We are deliberate about making room for fun in our work. We look for opportunities to celebrate the successes and be together in challenges.

Opportunities for Reciprocity

  • We know that the giving and receiving of charity are in equal parts the best measure of our collective humanity.

Dignity of Risk

  • We embrace responsible risk taking. We take chances. We make mistakes and we learn from them. We support each other to ensure our reach always exceeds our grasp.

Goodness of Fit

  • We love children. We love women. We believe in and support the strength, and resiliency of Mothers and their contributions to a good and just society.

Story Imperative

  • We embrace the power of the story, our individual stories and the story of our collective. We all own our individual stories. We promote the first-person narrative, and ensure that we are sensitive to the importance of individual voice.

Advocacy and Social Justice

  • We know that the development of strong, healthful, vibrant and diverse communities are contingent on bringing forth the gifts of the people we serve. Our communities are indeed bereft without them.

Organizational Culture Touch-points at Highbanks

Highbanks gives hope to these young families by providing: